- Which type cooler is best for me, Gas or Electric?
It depends on where you would use it most. The biggest factor is
that gas coolers are not good to run indoors. If you are planning to
use your cooler a lot indoors you will want an electric cooler.
- What is the range of the coolers?
Since the coolers are still in the manufacturing stage, we can only
estimate. We think that the gas cooler will be able to go about
20-30 miles before refilling and the electric about the same in the
300 watt units.
- How much are they? Go to the Sales
Page.
- How about parts? This is one
of our biggest target areas for complete customer satisfaction and
the biggest complaint from people who buy any old scooter from
overseas. We will stock everything you could ever need for your
cooler, all the time. See Parts.
- How about a warranty issue?
Although we are working to establish a relationship with a
National Service chain for local service, we will always have our
service facilities open in Houston for quick turn around service.
See Service.
- What about registration?
It is critically important to register your cooler for your
warranty, for service information and for any safety issues that may
develop! There could be some new accessories or a critical safety
change that you need to be aware of. You can register your cooler
online at register@cruzincooler.com.
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- I have trouble starting the gas unit, What do I do?
We keep a small can of starting either handy to make cold
starting easier. All 2 cycle motors may take a few pulls to get
going, but with all of our test units we have always got our coolers
started. To start your cooler use the following procedure:
| a. Pump
the primer bulb under the carburetor. |
| b. Move the choke leave
up to choke the carburetor. |
| c. Turn the throttle all
the way to maximum and pull start cord. |
| d. If it does not start
after a few pulls you can spray a little either close to the
air cleaner. |
- The electric unit does not go, what should I do?
There are two fuses in these units. One in the exterior charge plate
area (this may be changed to a circuit breaker) and one in the
electronic controller inside the cooler where all of the wires
converge. Check these first. If they are good check your battery
connections. If they are good you will need to get a voltmeter to
check your power at the motor and at the batteries. Ohm out the
motor. If it is good your problem lies in the throttle or the
controller.
- My unit is under warranty and it won't start, what
should I do? Follow the steps above first. If
you sill have problems you can ship it to our Service
Center.
- What do I do if I need parts? This
is one of our biggest target areas for complete customer
satisfaction and the biggest complaint from people who buy any old
scooter from overseas. We will stock everything you could ever need
for your cooler, all the time. See Parts.
- What do I do if I wrecked my cooler and it needs
service? We have had a few incidents with our
coolers and have not had to replace or repair anything. If however
you damage your cooler beyond normal repair you can ship it to our
service center. We will call or email you a quote to repair or
replace your cooler.
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- I want to be a distributor, what do I do? Contact
our sales department by email to: sales@cruzincooler.com
- I want to be a retailer, what do I do? Contact
our sales department by email to: sales@cruzincooler.com
- I want to be a service center, what do I do? Contact
our sales department by email to: sales@cruzincooler.com
- How much weight can my cooler really take? We
have load tested our coolers to 620 lbs. We recommend a maximum of
200 lbs plus your cargo. We have had guys weighting around 325 lbs
drive the cooler routinely without incident or overly burdening the
coolers. If you weight more that 200 lbs and want a cooler we
recommend that you get a 500 watt electric instead of a 250 watt.
Our coolers have steel frames inserted into the body to help support
heavier loads. Under any weight loads over 200 lbs, you will void
your warranty. We may lift the weight limit specifications after
more testing.
- Where are the Cruzin Coolers made?
They are made at several factories in China. Most of the components
were already made there and this was the only way to get the costs
of production down to make them feasible for sales in the US
markets.
- What else is coming from Cruzin
Coolers? Lots of cool stuff,
new bigger coolers, new accessories, new trailers, 4 wheel drive
units, marine coolers, decals. There are so many new products in
development you will be amazed. Keep checking the web site.
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